Listening - Use different phrases for confirming what you think you're hearing. Examples:

So, you're saying you want to.........?

I'm hearing that you are primarily interested in... and not... Is that correct?

You're feeling that....Is that right?

"My sense is... Is that right?


ARTICLES

Following, are a few articles that Anne has published for the on-line sales community that are applicable to all businesses.
They offer scenarios and solutions to help bolster your sales and keep you ahead of the competitive curve.

 
 
Negotiating: Dont Get Stung
Soft markets generate buyer negotiating ploys and pressures as sure as swamps in muggy weather produce annoying, biting mosquitoes. It ain't easy to stand and hold your ground. But Anne's here with 10 tips to help you do just that.

 
When the Going Gets Tough, Go Back to Basics
What goes up must inevitably come down, although none of us likes to believe that truism when we're up in the clouds. That's certainly true of our industry. That's also true about a two-prop, six-seater plane with a sputtering engine in South Africa...

 
On Sales, Trails, and Surviving This Market
What parallels could possibly exist between a hiking trip in the Montana Rockies and online selling today? Open your eyes, Anne says, and you'll see.

 
A Step Back to Step Up to More Business
With today's growing competition among Internet-related companies, what's the harm in trying a free "group think" exercise on occasion? After all, if it'll help increase your selling, it's a no-brainer.

 
When Is a Close a Close?
Deciding to do something is not the same as actually doing it. And when it comes to sales, closing a deal doesn't happen until salespeople follow active steps that the client agrees to.

 
Partnership Selling for the Long Term
In this dot-com fallout period, there is pressure to produce revenues and results now, as well as building broad, long-term partnerships with advertisers. The key to partnership selling is listening, and Anne tells you how.

 
Asking the Tough Questions
Sales reps often have to ask advertisers tough or sensitive questions. Anne provides examples of key questions for sales reps and tells you how to cushion these questions to make the buyer feel at ease.

 
Death by PowerPoint
Sometimes, putting PowerPoint into the hands of your sales reps can be disastrous. Here's how to create visual presentations that help sell your story from the advertiser's point of view.

 

Presentations That Move Right to the Sale
It's a pleasure to watch figure skating because the skaters move so gracefully from one step into the next, seemingly without effort. They don't move in a jerky, disjointed fashion; if they did, you wouldn't want to watch them. Much the same can be said of winning sales presentations. You want yours to move gracefully and persuasively from beginning to end. Anne gives you tips and strategies to make your sales story a winner.

 
Don’t Get Caught in the Two Deadliest Sales Traps
Meaningful sales training often takes a backseat to product and technology training in the Internet world. Woody Allen once said that showing up is half the grade. Until recently, when it came to selling advertising online, it was almost the whole grade, since everyone wanted to advertise. Whether you sell basic banners, sophisticated streaming media, or network buys, just showing up no longer works. Anne gives you tips and strategies to rev up your current selling power by focusing on the two deadliest sales traps to avoid.

 
Are You 'Styled' for Success?
Ever have trouble getting your ideas across to advertisers? You might be failing to communicate with them in their own communication style. Anne's snapshots of four communication styles will help you identify the style mix favored by the advertiser you are trying to woo and give you an edge in selling all the fabulous features of your site.

 

Make That Selling Point Stick
Charismatic communicators are able to make the abstract meaningful, and the meaningful simple. Successful people achieve this effect with metaphors and stories. (Fortune magazine cited Jack Welch and Ronald Reagan as outstanding users of these techniques.)

 

Ronnie Rep: Wimp Or Winner?
Working at warp speed, good ideas for building client relationships can fall through the cracks. Here's an easy, short and unusual team exercise to capture those ideas.

 

Flash -- It's Not About You
A famous proverb says, The more things change, the more they remain the same. But one thing that has not changed is that good selling remains good selling. Data dumps, even sexy looking multi-media ones to media planners and clients, do not an online advertising sale make. Never did. Never will.

 
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